Refund policy

Last updated: October 1, 2026

30-Day Returns

We want you to be happy with every ETRNAL piece. If something isn't right, you can return it within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.

How to Start a Return

Email us at eternalmentalityy@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return Shipping

For change-of-mind returns (including size and fit), the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we can't be responsible for returns lost in transit.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, email us within 30 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or a full refund at no cost to you, including any return shipping.

Exchanges

The fastest way to get a different size or colour is to return the original item and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us.

Your Consumer Rights

Nothing in this policy limits any rights you have under the consumer laws of your country, including the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law, and UK consumer law.