Terms of service

Last updated: October 1, 2026

Overview

This website is operated by ETRNAL. Throughout the site, the terms "we", "us" and "our" refer to ETRNAL. By visiting our site or purchasing from us, you agree to these Terms of Service ("Terms"), along with our Privacy Policy, Refund Policy and Shipping Policy. Please read them carefully.

1. Eligibility

By using this site, you confirm that you are at least the age of majority in your country of residence, or that you have the consent of a parent or guardian to use the site.

2. Products and Pricing

All prices are shown in US dollars (USD). We make every effort to display product colours, sizes and details accurately, but colours may appear slightly different depending on your screen. Prices and product availability may change without notice.

We reserve the right to correct any errors in pricing or product information, and to cancel orders affected by such errors. If we cancel an order you've already paid for, we'll issue a full refund.

3. Orders

We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers or that we suspect are fraudulent. If we cancel your order, we'll notify you using the email provided at checkout and refund any payment made.

4. Payment

Payment is processed securely through Shopify and our payment providers at checkout. You agree to provide current, complete and accurate purchase and account information.

5. Shipping, Returns and Refunds

Shipping, returns and refunds are governed by our Shipping Policy and Refund Policy, which form part of these Terms.

6. Intellectual Property

All content on this site, including the ETRNAL name, logo, imagery, product designs and text, is owned by or licensed to ETRNAL and may not be copied, reproduced or used without our written permission.

7. Prohibited Uses

You may not use this site for any unlawful purpose, to infringe anyone's rights, to transmit malicious code, to interfere with the site's security or operation, or to collect personal information about others.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content, products or practices.

9. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, the site and our products are provided "as is", and ETRNAL will not be liable for any indirect, incidental or consequential loss arising from your use of the site or our products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Nothing in these Terms excludes or limits any rights you have under consumer protection laws that cannot be excluded, including the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law, and UK consumer law.

10. Indemnification

You agree to indemnify and hold ETRNAL harmless from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.

11. Governing Law

These Terms are governed by the laws of New Zealand. This does not deprive you of any protection given by the mandatory consumer laws of the country where you live.

12. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the site after changes are posted means you accept the updated Terms.